Support and maintenance
- We have invested in our own internal systems and processes to enable us to provide highly effective support - whether that's within normal business hours or 24x7.
- Every call our clients make to Digiterre's help desk is logged in our ticketing system and is tracked against the set of Service Level Agreements we agree at the start of the contract.
- We also realize that delivering great service is about more than simply adhering to contractual SLAs. To help us deliver and improve on this we encourage our clients to give us feedback at regular performance reviews.