{"id":1526,"date":"2018-11-13T10:14:00","date_gmt":"2018-11-13T10:14:00","guid":{"rendered":"https:\/\/digiterrebestg.wpengine.com\/?p=1526"},"modified":"2024-05-30T12:55:43","modified_gmt":"2024-05-30T12:55:43","slug":"digitally-transforming-the-public-sector-using-an-agile-approach-has-its-challenges","status":"publish","type":"post","link":"https:\/\/www.digiterre.com\/us\/2018\/11\/13\/digitally-transforming-the-public-sector-using-an-agile-approach-has-its-challenges\/","title":{"rendered":"Digitally transforming the public sector using an Agile approach has its challenges"},"content":{"rendered":"<section id=\"block_ffab7a5ad31584458048d697f2d116be\" class=\"acf-blocks page-header flex flex-wrap items-center justify-center !mt-0 bg-center bg-no-repeat bg-cover py-16 min-h-[30rem] \" style=\"background-image:linear-gradient(0deg, rgba(0, 0, 0, 0.6), rgba(0, 0, 0, 0.6)), url(https:\/\/www.digiterre.com\/us\/wp-content\/uploads\/sites\/2\/2023\/04\/iStock-494291568-screen-shot-1500x1000-c-default-v2.jpg);\">\n    <div class=\"container mx-auto text-center\">\n        <h1>Digitally transforming the public sector using an Agile approach has its challenges<\/h1>\n\n                <p class=\"lg:text-2xl font-medium text-white max-w-5xl mx-auto\">The \u2018Agile\u2019 methodology has swept across the landscape of customized software and digital development for huge numbers of organizations around the globe, gathering momentum especially over the last 15 to 20 years. It can best be described as \u2018the ability to create and respond to change in order to succeed in an uncertain and turbulent environment\u2019 (Source: Agile Alliance).<\/p>\n        \n            <\/div>\n<\/section>\n\n\n<div class=\"wp-block-columns aligncenter is-section is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Agile software development basically refers to a group of software development methodologies based on iterative development, where requirements and their solutions evolve through collaboration between self-organizing, cross-functional teams.\u00a0The public sector, like any commercial, customer facing organization, has always faced uncertainty and turbulence and what\u2019s more, on a colossal scale. How can the public sector benefit from taking a more Agile approach to digital transformation? What are the changes that need to happen?<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>A core range of principles are required for public sector transformation programmes to become more Agile<\/strong><\/h4>\n\n\n\n<p>Some of the key principles required in adopting an Agile approach to public sector digital transformation are:<\/p>\n\n\n\n<ul class=\"wp-block-list custom-bullet\">\n<li><strong>Have a clear vision<br><\/strong>Start with a clear vision, expectations or intent, not a set of detailed requirements. The main priority should be the satisfaction of the customer, or in this case the citizen, through early and continuous digital or software delivery.<\/li>\n\n\n\n<li><strong>Adopt citizen-centric design<\/strong><br>Use \u201cdesign thinking\u201d techniques that focus on the needs of citizens \u2014or citizen-centric design\u2014and that result in real value to the public.<\/li>\n\n\n\n<li><strong>Be interactive and welcome change<br><\/strong>Move from a linear to an interactive approach in program design and implementation. In fact, welcome changing requirements, even late in a project stage.<\/li>\n\n\n\n<li><strong>See rapid, iterative development as good<\/strong><br>Insist on rapid, iterative, and continuous development of functionality of a program or service. Working solutions should be delivered as frequently as possible.<\/li>\n\n\n\n<li><strong>View motivated employees as gold\u2013dust<br><\/strong>Empower employees to act in ways that bring the visions and expectations to reality. Projects should be built around motivated individuals and trusted to get the job done! That age-old practice of face to face conversation has been proven as the best way to convey information within and between digital development teams.<\/li>\n\n\n\n<li><strong>Collaborate with all stakeholders<\/strong><br>Engage in ongoing collaboration with stakeholders, where the end client participates in the development process. This is an approach linked to greater transparency and open data and networks for implementing programs and delivering services. The best architectures and designs emerge from self-organizing, collaborative teams.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Despite the hurdles, multiple benefits can follow from an Agile approach to digital transformation<\/strong><\/h4>\n\n\n\n<p><strong><br><\/strong>As with any complex organization, implementing successful change has many hurdles.<br>In the public sector, skills shortages, legacy IT systems, excessive cost and gaining executive buy-in are perhaps some of the main ones. But perhaps the biggest hurdle is the culture gap between public sector business users and Agile developers. It can take a number of forms:<\/p>\n\n\n\n<ul class=\"wp-block-list custom-bullet\">\n<li>The language hurdle \u2013 waterfall development, fixed project plans and timelines may often be the norm. Moving to an Agile approach without any Gantt charts, a plan or set delivery times is a challenge!<\/li>\n\n\n\n<li>The rules hurdle \u2013 the public sector, of all sectors, has a huge \u2018rules ethos\u2019 full of acronyms, regulation, hierarchies and documentation. It\u2019s vital that both developers and business users focus on end results, not just the rules.<\/li>\n\n\n\n<li>The trust hurdle \u2013 unsurprisingly, most public sector contracts are designed to protect the government client, for example, from scams. It\u2019s important that contracts for Agile-based transformations are crafted to prioritize the success of any collaboration. The close client interactions and regular demonstration of progress characteristic of Agile help build customer trust.<\/li>\n\n\n\n<li>The contract hurdle \u2013 with Agile, procurement managers can\u2019t just award a contract and sit back and await delivery. Because of the way Agile projects work, regular engagement of the public sector business owner and procurement manager throughout the process is essential.<\/li>\n<\/ul>\n\n\n\n<p>Notwithstanding all these culture challenges facing the public sector in managing and implementing digital transformations, it\u2019s important not to lose sight of the end goal \u2013 better public services and better citizen experiences. Since approximately 39% of all consumers are wanting to see the UK move faster towards its digital future (Source: Information Age),&nbsp;and more and more consumers seeing the Amazon Prime type online experience as \u2018the norm\u2019 these days, i.e. where they have instant access to&nbsp;<em>any<\/em>&nbsp;type of service, consumers no longer want or expect any differences between commercial and public service transaction or information delivery. Agile thinking, development and delivery clearly provide the best approach to satisfy this public sector vision in such a rapidly changing consumer and citizen environment.<\/p>\n<\/div>\n<\/div>\n\n\n\n<section id=\"block_47d83785aea9ec94c2f71479d69818df\" class=\"acf-blocks post-meta container mx-auto \">\n    <div class=\"max-w-fit mx-auto p-4 relative after:content-[''] after:absolute after:top-0 after:left-0 after:w-full after:h-[2px] lg:after:w-[2px] lg:after:h-[100%] after:bg-dark after:rounded-full\">\n        <h3 class=\"text-4xl font-semibold text-center md:text-left\">About the Author<\/h3>\n        <div class=\"md:flex items-start lg:items-center md:justify-start flex-wrap\">\n                  \n            <img loading=\"lazy\" decoding=\"async\" width=\"106\" height=\"150\" src=\"https:\/\/www.digiterre.com\/us\/wp-content\/uploads\/sites\/2\/2024\/12\/Juniper-Place-case-study-pdf-106x150.jpg\" class=\"rounded-digiterre md:w-24 md:h-24 lg:w-36 lg:h-36 md:mr-4 shadow-digiterre shadow-dark\/[.15] mb-4 md:mb-0 mx-auto md:mx-0\" alt=\"\" \/>                        <div>\n                <h4 class=\"text-2xl mb-2 font-semibold text-center md:text-left\">Digiterre<\/h4>\n\n                \n                                \n            <\/div>            \n        <\/div>\n        <div class=\"flex flex-wrap items-center justify-center md:justify-start font-visby text-sm w-full md:space-x-4 mt-6\">\n            <span class=\"block md:inline-block rounded-full px-5 py-3 bg-primary-lightest text-primary\">Date: <strong>13\/11\/18<\/strong><\/span>\n            <span class=\"block md:inline-block rounded-full px-5 py-3 bg-primary-lightest text-primary mt-4 md:mt-0\">Category: <strong>Industry Insights<\/strong><\/span>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n<section id=\"block_1320ed3f8cb8fb06aefb0d2b95929f54\" class=\"acf-blocks insights-posts-grid container mx-auto flex flex-wrap items-start \">\n    <div class=\"grid grid-cols-1 md:grid-cols-2 gap-6 lg:w-3\/4 pr-6\">\n                        <article class=\"flex items-start\">\n                    <a href=\"https:\/\/www.digiterre.com\/us\/2025\/06\/03\/digiterre-opens-in-dusseldorf-strengthening-our-presence-in-germanys-energy-market\/\" class=\"contents\" title=\"Digiterre Opens in D\u00fcsseldorf: Strengthening Our Presence in Germany\u2019s Energy Market\"><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.digiterre.com\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/Website-article-posts-for-new-website-150x150.jpg\" class=\"rounded-digiterre w-24 h-24 lg:w-36 lg:h-36 md:mr-4 shadow-digiterre shadow-dark\/[.15] hover:scale-105 transition-all duration-300 wp-post-image\" alt=\"\" srcset=\"https:\/\/www.digiterre.com\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/Website-article-posts-for-new-website-150x150.jpg 150w, https:\/\/www.digiterre.com\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/Website-article-posts-for-new-website-300x300.jpg 300w, https:\/\/www.digiterre.com\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/Website-article-posts-for-new-website-1024x1024.jpg 1024w, https:\/\/www.digiterre.com\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/Website-article-posts-for-new-website-768x768.jpg 768w, https:\/\/www.digiterre.com\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/Website-article-posts-for-new-website-1536x1536.jpg 1536w, https:\/\/www.digiterre.com\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/Website-article-posts-for-new-website-2048x2048.jpg 2048w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/a>\n\n                    <div class=\"flex flex-wrap flex-col justify-between h-full pl-4 md:pl-0\">\n                        <a href=\"https:\/\/www.digiterre.com\/us\/2025\/06\/03\/digiterre-opens-in-dusseldorf-strengthening-our-presence-in-germanys-energy-market\/\">\n              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height=\"150\" src=\"https:\/\/www.digiterre.com\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/Tech-blog-1-3-150x150.jpg\" class=\"rounded-digiterre w-24 h-24 lg:w-36 lg:h-36 md:mr-4 shadow-digiterre shadow-dark\/[.15] hover:scale-105 transition-all duration-300 wp-post-image\" alt=\"\" srcset=\"https:\/\/www.digiterre.com\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/Tech-blog-1-3-150x150.jpg 150w, https:\/\/www.digiterre.com\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/Tech-blog-1-3-300x300.jpg 300w, https:\/\/www.digiterre.com\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/Tech-blog-1-3-1024x1024.jpg 1024w, https:\/\/www.digiterre.com\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/Tech-blog-1-3-768x768.jpg 768w, https:\/\/www.digiterre.com\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/Tech-blog-1-3-1536x1536.jpg 1536w, https:\/\/www.digiterre.com\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/Tech-blog-1-3-2048x2048.jpg 2048w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/a>\n\n                    <div class=\"flex flex-wrap flex-col justify-between h-full pl-4 md:pl-0\">\n                        <a href=\"https:\/\/www.digiterre.com\/us\/2025\/05\/21\/modernizing-c-in-tier-1-banks-balancing-performance-and-progress\/\">\n                            <h4 class=\"text-base lg:text-xl mb-4 font-semibold md:mb-2 hover:text-primary-dark transition-all duration-300\">Modernizing C++ in Tier 1 Banks: Balancing Performance and Progress<\/h4>\n                        <\/a>\n                        <div class=\"font-visby text-sm\">\n                            <p class=\"mb-1 text-sm md:text-base\">Date: <strong>21\/05\/25<\/strong><\/p>\n                            <p class=\"mb-0 text-sm md:text-base\">By: <strong>Digiterre<\/strong><\/p>\n                        <\/div>\n                    <\/div>\n                <\/article>\n\n                        <article class=\"flex items-start\">\n                    <a href=\"https:\/\/www.digiterre.com\/us\/2025\/05\/07\/legacy-threat-cybersecurity-lessons-from-retail-attacks\/\" class=\"contents\" title=\"Legacy Threat: Cybersecurity Lessons from Retail Attacks\u00a0\"><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.digiterre.com\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/Tech-blog-1-4-150x150.jpg\" class=\"rounded-digiterre w-24 h-24 lg:w-36 lg:h-36 md:mr-4 shadow-digiterre shadow-dark\/[.15] hover:scale-105 transition-all duration-300 wp-post-image\" alt=\"\" srcset=\"https:\/\/www.digiterre.com\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/Tech-blog-1-4-150x150.jpg 150w, https:\/\/www.digiterre.com\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/Tech-blog-1-4-300x300.jpg 300w, https:\/\/www.digiterre.com\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/Tech-blog-1-4-1024x1024.jpg 1024w, https:\/\/www.digiterre.com\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/Tech-blog-1-4-768x768.jpg 768w, https:\/\/www.digiterre.com\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/Tech-blog-1-4-1536x1536.jpg 1536w, https:\/\/www.digiterre.com\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/Tech-blog-1-4-2048x2048.jpg 2048w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/a>\n\n                    <div class=\"flex flex-wrap flex-col justify-between h-full pl-4 md:pl-0\">\n                        <a href=\"https:\/\/www.digiterre.com\/us\/2025\/05\/07\/legacy-threat-cybersecurity-lessons-from-retail-attacks\/\">\n                            <h4 class=\"text-base lg:text-xl mb-4 font-semibold md:mb-2 hover:text-primary-dark transition-all duration-300\">Legacy Threat: Cybersecurity Lessons from Retail Attacks\u00a0<\/h4>\n                        <\/a>\n                        <div class=\"font-visby text-sm\">\n                            <p class=\"mb-1 text-sm md:text-base\">Date: <strong>07\/05\/25<\/strong><\/p>\n                            <p class=\"mb-0 text-sm md:text-base\">By: <strong>Digiterre<\/strong><\/p>\n                        <\/div>\n                    <\/div>\n                <\/article>\n\n                        <article class=\"flex items-start\">\n                    <a href=\"https:\/\/www.digiterre.com\/us\/2025\/04\/30\/data-under-pressure-rethinking-data-management-in-a-volatile-tariff-driven-market\/\" class=\"contents\" title=\"Data Under Pressure: Rethinking Data Management in a Volatile, Tariff-Driven Market\u00a0\"><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.digiterre.com\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/Tech-blog-1-2-150x150.jpg\" class=\"rounded-digiterre w-24 h-24 lg:w-36 lg:h-36 md:mr-4 shadow-digiterre shadow-dark\/[.15] hover:scale-105 transition-all duration-300 wp-post-image\" alt=\"\" srcset=\"https:\/\/www.digiterre.com\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/Tech-blog-1-2-150x150.jpg 150w, https:\/\/www.digiterre.com\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/Tech-blog-1-2-300x300.jpg 300w, https:\/\/www.digiterre.com\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/Tech-blog-1-2-1024x1024.jpg 1024w, https:\/\/www.digiterre.com\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/Tech-blog-1-2-768x768.jpg 768w, https:\/\/www.digiterre.com\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/Tech-blog-1-2-1536x1536.jpg 1536w, https:\/\/www.digiterre.com\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/Tech-blog-1-2-2048x2048.jpg 2048w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/a>\n\n                    <div class=\"flex flex-wrap flex-col justify-between h-full pl-4 md:pl-0\">\n                        <a href=\"https:\/\/www.digiterre.com\/us\/2025\/04\/30\/data-under-pressure-rethinking-data-management-in-a-volatile-tariff-driven-market\/\">\n                            <h4 class=\"text-base lg:text-xl mb-4 font-semibold md:mb-2 hover:text-primary-dark transition-all duration-300\">Data Under Pressure: Rethinking Data Management in a Volatile, Tariff-Driven Market\u00a0<\/h4>\n                        <\/a>\n                        <div class=\"font-visby text-sm\">\n                            <p class=\"mb-1 text-sm md:text-base\">Date: <strong>30\/04\/25<\/strong><\/p>\n                            <p class=\"mb-0 text-sm md:text-base\">By: <strong>Laurence Pisani<\/strong><\/p>\n                        <\/div>\n                    <\/div>\n                <\/article>\n\n        \n    <\/div>\n    <div class=\"w-full lg:w-1\/4 lg:pl-4 py-6 mt-8 lg:mt-0 relative after:content-[''] after:absolute after:top-0 after:left-0 after:w-full after:h-[2px] lg:after:w-[2px] lg:after:h-[100%] after:bg-dark after:rounded-full\">\n        <h3 class=\"text-4xl font-semibold mb-2\">Follow Us<\/h3>\n        <p class=\"text-digi-grey font-semibold\">Get the latest news and stay up to date<\/p>\n        <ul class=\"font-visby\">\n                            <li 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It can best be described as \u2018the ability to create and respond to change in order to succeed in an uncertain and turbulent environment\u2019 (Source: Agile Alliance).<\/p>\n","protected":false},"author":4,"featured_media":1528,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-1526","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-industry-insights"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Digitally transforming the public sector using an Agile approach has its challenges - Digiterre USA<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.digiterre.com\/us\/2018\/11\/13\/digitally-transforming-the-public-sector-using-an-agile-approach-has-its-challenges\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Digitally transforming the public sector using an Agile approach has its challenges - Digiterre USA\" \/>\n<meta property=\"og:description\" content=\"The \u2018Agile\u2019 methodology has swept across the landscape of customised software and digital development for huge numbers of organisations around the globe, gathering momentum especially over the last 15 to 20 years. 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