{"id":1609,"date":"2018-08-08T10:55:00","date_gmt":"2018-08-08T10:55:00","guid":{"rendered":"https:\/\/digiterrebestg.wpengine.com\/?p=1609"},"modified":"2024-05-30T13:19:01","modified_gmt":"2024-05-30T13:19:01","slug":"astonishing-workplace-changes-are-underway-thanks-to-process-robotics","status":"publish","type":"post","link":"https:\/\/www.digiterre.com\/us\/2018\/08\/08\/astonishing-workplace-changes-are-underway-thanks-to-process-robotics\/","title":{"rendered":"Astonishing workplace changes are underway thanks to Process Robotics"},"content":{"rendered":"<section id=\"block_869c7394285a93020fe953fd0c6d664c\" class=\"acf-blocks page-header flex flex-wrap items-center justify-center !mt-0 bg-center bg-no-repeat bg-cover py-16 min-h-[30rem] \" style=\"background-image:linear-gradient(0deg, rgba(0, 0, 0, 0.6), rgba(0, 0, 0, 0.6)), url(https:\/\/www.digiterre.com\/us\/wp-content\/uploads\/sites\/2\/2023\/04\/adrien-milcent-3OaAOsCyEzs-unsplash-scaled-1.jpg);\">\n    <div class=\"container mx-auto text-center\">\n        <h1>Astonishing workplace changes are underway thanks to Process Robotics<\/h1>\n\n                <p class=\"lg:text-2xl font-medium text-white max-w-5xl mx-auto\">There\u2019s been loads of hype and speculation about the impact of process robotics on jobs and on offshoring and outsourcing. But is real progress being made for organizations?  Is return on investment (ROI) being achieved by the early adopters?<\/p>\n        \n            <\/div>\n<\/section>\n\n\n<div class=\"wp-block-columns aligncenter is-section is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Process robotics or RPA (Robotic Process Automation) is in fact well underway across many industry sectors, whether in financial services, capital markets, utilities or government.<\/p>\n\n\n\n<p><br>Take-up of RPA is accelerating, with many of the outcomes living up to the hype. The promise of robotics is basically to deliver a business solution that rapidly automates manual back office and customer-facing processes, making them faster, significantly more cost effective, and improving consistency and regulatory compliance, all with a typical ROI of less than a year. Indeed many real world examples are already achieving ROI on a quarterly basis.<\/p>\n\n\n\n<p>Such software \u2018robots\u2019 are best thought of as a complementary workforce, working hand-in-hand with people to help them improve their performance and focus their time on other, higher priority tasks, strategy and innovation. The robots can enable people to work better, smarter and more creatively, expanding the \u2018art of the possible\u2019.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>So what exactly is Robotic Process Automation (RPA)?<\/strong><\/h4>\n\n\n\n<p>Also known as software robotics, RPA is the use of a new class of software to automate business processes at a fraction of the cost of traditional solutions, without the need to change current IT systems. It\u2019s a form of business process automation technology that:<\/p>\n\n\n\n<ul class=\"wp-block-list custom-bullet\">\n<li><strong>Is different to standard workflow automation<br><\/strong>In traditional workflow automation tools, a software developer produces a list of actions to automate a task and interface to the back-end system using internal application programming interfaces (APIs) or dedicated scripting language. In contrast, RPA systems develop the action list by watching the user perform that task in the application\u2019s graphical user interface (GUI), and then perform the automation by repeating those tasks directly in the GUI. This can lower the barrier to use of automation in products that might not otherwise feature APIs for this purpose.<\/li>\n\n\n\n<li><strong>Maps, links and schedules processes<\/strong><br>So RPA works by replicating the activities that people currently undertake, using existing core systems, legacy applications, accessing websites, and manipulating spreadsheets, documents and email to complete tasks. Using RPA software involves mapping out current or new processes, linking it to existing applications, and then scheduling them to run on one or more robots whenever required. There are now many vendors in the market and more arriving all the time. As well as the more well-known vendors, there is a constant stream of new entrants and the addition of RPA features to traditional business process management (BPM) solutions.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>RPA has several distinguishing features<\/strong><\/h4>\n\n\n\n<p>RPA can be distinguished from other software initiatives by the following 5 features:<\/p>\n\n\n\n<ul class=\"wp-block-list custom-bullet\">\n<li><strong>Purpose \u2013&nbsp;<\/strong>It\u2019s designed to carry out business processes, replacing manual activity.<\/li>\n\n\n\n<li><strong>Approach \u2013&nbsp;<\/strong>It has a usual or \u201ccode free\u201d interface to define automated process, linking to one or more systems through user interfaces. No (or limited) technical integration is required.<\/li>\n\n\n\n<li><strong>Usability \u2013&nbsp;<\/strong>It\u2019s suitable for IT-literate business users and operations teams, rather than IT development or integration teams.<\/li>\n\n\n\n<li><strong>Scalability \u2013\u00a0<\/strong>It runs in a data-center, and can support high-volume, 24\u00d77 operations, with scheduling, monitoring and reporting.<\/li>\n\n\n\n<li><strong>Compliance \u2013&nbsp;<\/strong>Full audit of both process definitions and individual tasks is executed and full security model supporting segregation of duties.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Spelling out some of the benefits<\/strong><\/h4>\n\n\n\n<p>It\u2019s the combination of all these above features of RPA into a single, mature package that works with existing systems that also, in many cases, creates a compelling alternative to core-platform integration or replacement. And not only can RPA reduce manual operations costs by 25% to 40% or more, it does this while improving service and compliance, and typically can provide a remarkable return on investment in less than a year.<\/p>\n\n\n\n<p>Because the RPA software replicates human activity, it can be thought of as a set of software \u201crobots,\u201d forming a virtual workforce available 24 hours per day, with full audit and 100% accuracy. So in a banking workplace, for example, RPA has the potential for multiple benefits including reducing the number of operational errors, increasing efficiency as robots can operate 24*7, reducing costs as all the people involved in the manual processes can be replaced by a single programmed bot, adding scalability, as the number of bots can be increased or decreased based on operational volume needs, increasing customer satisfaction due to a faster turnaround and finally, improving accountability as the audit logs of robot operations would be constantly available.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>What does the robot future hold?<\/strong><\/h4>\n\n\n\n<p>Does this really mean that in the future all humans will be replaced by machines and that robots will eventually try to take over the world in the style of the Terminator movies?<br>In reality, the answer is no.<\/p>\n\n\n\n<p>The intention behind RPA implementation is to ensure organizations are able to better utilize their employees in areas that add value to a firm\u2019s operations and delegate the repetitive tasks to automated machines. The \u2018bots\u2019 need to be programmed to replicate the human actions required in the process, while humans are also required to provide support and supervision to ensure any issues which may impact the process, such as network failure, a \u2018bot\u2019 crash due to error, or exceptions in the operations, can be dealt with.<\/p>\n\n\n\n<p>In a recent TEDx talk at UCL in London, entrepreneur David Moss explained that digital labor in the form of RPA is not only likely to revolutionize the cost model of the services industry by driving the price of products and services down, but that it is likely to drive up service levels, quality of outcomes and create increased opportunity for the personalization of services.<\/p>\n\n\n\n<p>It sounds like real progress to us!<\/p>\n<\/div>\n<\/div>\n\n\n\n<section id=\"block_7ab2bc999001d9667a58d10e9c379228\" class=\"acf-blocks post-meta container mx-auto \">\n    <div class=\"max-w-fit mx-auto p-4 relative after:content-[''] after:absolute after:top-0 after:left-0 after:w-full after:h-[2px] lg:after:w-[2px] lg:after:h-[100%] after:bg-dark after:rounded-full\">\n        <h3 class=\"text-4xl font-semibold text-center md:text-left\">About the Author<\/h3>\n        <div class=\"md:flex items-start lg:items-center md:justify-start flex-wrap\">\n                  \n            <img loading=\"lazy\" decoding=\"async\" width=\"106\" height=\"150\" src=\"https:\/\/www.digiterre.com\/us\/wp-content\/uploads\/sites\/2\/2024\/12\/Juniper-Place-case-study-pdf-106x150.jpg\" class=\"rounded-digiterre md:w-24 md:h-24 lg:w-36 lg:h-36 md:mr-4 shadow-digiterre shadow-dark\/[.15] mb-4 md:mb-0 mx-auto md:mx-0\" alt=\"\" \/>                        <div>\n                <h4 class=\"text-2xl mb-2 font-semibold text-center md:text-left\">Digiterre<\/h4>\n\n                \n                                \n            <\/div>            \n        <\/div>\n        <div class=\"flex flex-wrap items-center justify-center md:justify-start font-visby text-sm w-full md:space-x-4 mt-6\">\n            <span class=\"block md:inline-block rounded-full px-5 py-3 bg-primary-lightest text-primary\">Date: <strong>08\/08\/18<\/strong><\/span>\n            <span class=\"block md:inline-block rounded-full px-5 py-3 bg-primary-lightest text-primary mt-4 md:mt-0\">Category: <strong>Industry Insights\/ People Blog<\/strong><\/span>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n<section id=\"block_f6b258c8057e347de0f43dd9b4c07384\" class=\"acf-blocks insights-posts-grid container mx-auto flex flex-wrap items-start \">\n    <div class=\"grid grid-cols-1 md:grid-cols-2 gap-6 lg:w-3\/4 pr-6\">\n                        <article class=\"flex items-start\">\n                    <a href=\"https:\/\/www.digiterre.com\/us\/2025\/06\/03\/digiterre-opens-in-dusseldorf-strengthening-our-presence-in-germanys-energy-market\/\" class=\"contents\" title=\"Digiterre Opens in D\u00fcsseldorf: Strengthening Our Presence in Germany\u2019s Energy Market\"><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.digiterre.com\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/Website-article-posts-for-new-website-150x150.jpg\" class=\"rounded-digiterre w-24 h-24 lg:w-36 lg:h-36 md:mr-4 shadow-digiterre shadow-dark\/[.15] hover:scale-105 transition-all duration-300 wp-post-image\" alt=\"\" srcset=\"https:\/\/www.digiterre.com\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/Website-article-posts-for-new-website-150x150.jpg 150w, https:\/\/www.digiterre.com\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/Website-article-posts-for-new-website-300x300.jpg 300w, https:\/\/www.digiterre.com\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/Website-article-posts-for-new-website-1024x1024.jpg 1024w, https:\/\/www.digiterre.com\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/Website-article-posts-for-new-website-768x768.jpg 768w, https:\/\/www.digiterre.com\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/Website-article-posts-for-new-website-1536x1536.jpg 1536w, https:\/\/www.digiterre.com\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/Website-article-posts-for-new-website-2048x2048.jpg 2048w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/a>\n\n                    <div class=\"flex flex-wrap flex-col justify-between h-full pl-4 md:pl-0\">\n                        <a href=\"https:\/\/www.digiterre.com\/us\/2025\/06\/03\/digiterre-opens-in-dusseldorf-strengthening-our-presence-in-germanys-energy-market\/\">\n                            <h4 class=\"text-base lg:text-xl mb-4 font-semibold md:mb-2 hover:text-primary-dark transition-all duration-300\">Digiterre Opens in D\u00fcsseldorf: Strengthening Our Presence in Germany\u2019s Energy Market<\/h4>\n                        <\/a>\n                        <div class=\"font-visby text-sm\">\n                            <p class=\"mb-1 text-sm md:text-base\">Date: <strong>03\/06\/25<\/strong><\/p>\n                            <p class=\"mb-0 text-sm md:text-base\">By: <strong>Laurence Pisani<\/strong><\/p>\n                        <\/div>\n                    <\/div>\n                <\/article>\n\n                        <article class=\"flex items-start\">\n                    <a href=\"https:\/\/www.digiterre.com\/us\/2025\/05\/21\/modernizing-c-in-tier-1-banks-balancing-performance-and-progress\/\" class=\"contents\" title=\"Modernizing C++ in Tier 1 Banks: Balancing Performance and Progress\"><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.digiterre.com\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/Tech-blog-1-3-150x150.jpg\" class=\"rounded-digiterre w-24 h-24 lg:w-36 lg:h-36 md:mr-4 shadow-digiterre shadow-dark\/[.15] hover:scale-105 transition-all duration-300 wp-post-image\" alt=\"\" srcset=\"https:\/\/www.digiterre.com\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/Tech-blog-1-3-150x150.jpg 150w, https:\/\/www.digiterre.com\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/Tech-blog-1-3-300x300.jpg 300w, https:\/\/www.digiterre.com\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/Tech-blog-1-3-1024x1024.jpg 1024w, https:\/\/www.digiterre.com\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/Tech-blog-1-3-768x768.jpg 768w, https:\/\/www.digiterre.com\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/Tech-blog-1-3-1536x1536.jpg 1536w, https:\/\/www.digiterre.com\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/Tech-blog-1-3-2048x2048.jpg 2048w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/a>\n\n                    <div class=\"flex flex-wrap flex-col justify-between h-full pl-4 md:pl-0\">\n                        <a href=\"https:\/\/www.digiterre.com\/us\/2025\/05\/21\/modernizing-c-in-tier-1-banks-balancing-performance-and-progress\/\">\n                            <h4 class=\"text-base lg:text-xl mb-4 font-semibold md:mb-2 hover:text-primary-dark transition-all duration-300\">Modernizing C++ in Tier 1 Banks: Balancing Performance and Progress<\/h4>\n                        <\/a>\n                        <div class=\"font-visby text-sm\">\n                            <p class=\"mb-1 text-sm md:text-base\">Date: <strong>21\/05\/25<\/strong><\/p>\n                            <p class=\"mb-0 text-sm md:text-base\">By: <strong>Digiterre<\/strong><\/p>\n                        <\/div>\n                    <\/div>\n                <\/article>\n\n                        <article class=\"flex items-start\">\n                    <a href=\"https:\/\/www.digiterre.com\/us\/2025\/05\/07\/legacy-threat-cybersecurity-lessons-from-retail-attacks\/\" class=\"contents\" title=\"Legacy Threat: Cybersecurity Lessons from Retail Attacks\u00a0\"><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.digiterre.com\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/Tech-blog-1-4-150x150.jpg\" class=\"rounded-digiterre w-24 h-24 lg:w-36 lg:h-36 md:mr-4 shadow-digiterre shadow-dark\/[.15] hover:scale-105 transition-all duration-300 wp-post-image\" alt=\"\" srcset=\"https:\/\/www.digiterre.com\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/Tech-blog-1-4-150x150.jpg 150w, https:\/\/www.digiterre.com\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/Tech-blog-1-4-300x300.jpg 300w, https:\/\/www.digiterre.com\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/Tech-blog-1-4-1024x1024.jpg 1024w, https:\/\/www.digiterre.com\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/Tech-blog-1-4-768x768.jpg 768w, https:\/\/www.digiterre.com\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/Tech-blog-1-4-1536x1536.jpg 1536w, https:\/\/www.digiterre.com\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/Tech-blog-1-4-2048x2048.jpg 2048w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/a>\n\n                    <div class=\"flex flex-wrap flex-col justify-between h-full pl-4 md:pl-0\">\n                        <a href=\"https:\/\/www.digiterre.com\/us\/2025\/05\/07\/legacy-threat-cybersecurity-lessons-from-retail-attacks\/\">\n                            <h4 class=\"text-base lg:text-xl mb-4 font-semibold md:mb-2 hover:text-primary-dark transition-all duration-300\">Legacy Threat: Cybersecurity Lessons from Retail Attacks\u00a0<\/h4>\n                        <\/a>\n                        <div class=\"font-visby text-sm\">\n                            <p class=\"mb-1 text-sm md:text-base\">Date: <strong>07\/05\/25<\/strong><\/p>\n                            <p class=\"mb-0 text-sm md:text-base\">By: <strong>Digiterre<\/strong><\/p>\n                        <\/div>\n                    <\/div>\n                <\/article>\n\n                        <article class=\"flex items-start\">\n                    <a href=\"https:\/\/www.digiterre.com\/us\/2025\/04\/30\/data-under-pressure-rethinking-data-management-in-a-volatile-tariff-driven-market\/\" class=\"contents\" title=\"Data Under Pressure: Rethinking Data Management in a Volatile, Tariff-Driven Market\u00a0\"><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.digiterre.com\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/Tech-blog-1-2-150x150.jpg\" class=\"rounded-digiterre w-24 h-24 lg:w-36 lg:h-36 md:mr-4 shadow-digiterre shadow-dark\/[.15] hover:scale-105 transition-all duration-300 wp-post-image\" alt=\"\" srcset=\"https:\/\/www.digiterre.com\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/Tech-blog-1-2-150x150.jpg 150w, https:\/\/www.digiterre.com\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/Tech-blog-1-2-300x300.jpg 300w, https:\/\/www.digiterre.com\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/Tech-blog-1-2-1024x1024.jpg 1024w, https:\/\/www.digiterre.com\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/Tech-blog-1-2-768x768.jpg 768w, https:\/\/www.digiterre.com\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/Tech-blog-1-2-1536x1536.jpg 1536w, https:\/\/www.digiterre.com\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/Tech-blog-1-2-2048x2048.jpg 2048w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/a>\n\n                    <div class=\"flex flex-wrap flex-col justify-between h-full pl-4 md:pl-0\">\n                        <a href=\"https:\/\/www.digiterre.com\/us\/2025\/04\/30\/data-under-pressure-rethinking-data-management-in-a-volatile-tariff-driven-market\/\">\n                            <h4 class=\"text-base lg:text-xl mb-4 font-semibold md:mb-2 hover:text-primary-dark transition-all duration-300\">Data Under Pressure: Rethinking Data Management in a Volatile, Tariff-Driven Market\u00a0<\/h4>\n                        <\/a>\n                        <div class=\"font-visby text-sm\">\n                            <p class=\"mb-1 text-sm md:text-base\">Date: <strong>30\/04\/25<\/strong><\/p>\n                            <p class=\"mb-0 text-sm md:text-base\">By: <strong>Laurence Pisani<\/strong><\/p>\n                        <\/div>\n                    <\/div>\n                <\/article>\n\n        \n    <\/div>\n    <div class=\"w-full lg:w-1\/4 lg:pl-4 py-6 mt-8 lg:mt-0 relative after:content-[''] after:absolute after:top-0 after:left-0 after:w-full after:h-[2px] lg:after:w-[2px] lg:after:h-[100%] after:bg-dark after:rounded-full\">\n        <h3 class=\"text-4xl font-semibold mb-2\">Follow Us<\/h3>\n        <p class=\"text-digi-grey font-semibold\">Get the latest news and stay up to date<\/p>\n        <ul class=\"font-visby\">\n                            <li class=\"py-4 lg:pl-4 group relative after:content-[''] after:absolute after:bottom-0 after:left-0 after:w-full after:h-[2px] after:bg-light after:rounded-full\" title=\"Twitter\">\n                    <a 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outsourcing. But is real progress being made for organisations?  Is return on investment (ROI) being achieved by the early adopters?<\/p>\n","protected":false},"author":4,"featured_media":1611,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,5],"tags":[],"class_list":["post-1609","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-industry-insights","category-people-blog"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Astonishing workplace changes are underway thanks to Process Robotics - Digiterre USA<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.digiterre.com\/us\/2018\/08\/08\/astonishing-workplace-changes-are-underway-thanks-to-process-robotics\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Astonishing workplace changes are underway thanks to Process Robotics - Digiterre USA\" \/>\n<meta property=\"og:description\" content=\"There\u2019s been loads of hype and speculation about the impact of process robotics on jobs and on offshoring and outsourcing. 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