{"id":1834,"date":"2020-04-24T14:41:00","date_gmt":"2020-04-24T14:41:00","guid":{"rendered":"https:\/\/digiterrebestg.wpengine.com\/?p=1834"},"modified":"2024-05-30T14:21:30","modified_gmt":"2024-05-30T14:21:30","slug":"the-3-rs-of-technology-during-coronavirus-response-resilience-and-recovery","status":"publish","type":"post","link":"https:\/\/www.digiterre.com\/us\/2020\/04\/24\/the-3-rs-of-technology-during-coronavirus-response-resilience-and-recovery\/","title":{"rendered":"The 3 Rs of technology during coronavirus \u2013 response, resilience and recovery"},"content":{"rendered":"
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The 3 Rs of technology during coronavirus \u2013 response, resilience and recovery<\/h1>\n\n

Technology leaders are managing unprecedented software and data engineering challenges as the coronavirus pandemic continues to evolve. Working in very difficult circumstances, they are addressing the deepening business and technology fallout with varying degrees of success. Speaking to clients, colleagues and partners, who are leading technology efforts at multiple organizations, I have noticed a number of themes across the 3 Rs of technology at this extraordinary time \u2013 response, resilience and recovery.<\/p>\n \n <\/div>\n<\/section>\n\n\n

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Response<\/strong><\/h4>\n\n\n\n

Many organizations are doing exemplary work having quickly developed and implemented effective policies, governance and technologies.  However, others are struggling and overwhelmed \u2013 and this is usually due to a lack of effective data management.  For example, organizations may have not adequately managed data sharing and handling, or data responsibilities and ownership is lacking, or data policies and processes are incomplete, or new cyber risks have not been addressed.  The list is long and the challenges compounded, even at the best of times, by issues related to data silos, volume, value, fidelity and timeliness.<\/p>\n\n\n\n

Challenges could also be of a more basic form \u2013 for example, infrastructure needing updating, especially with regard to wi-fi, or not knowing what remote working communications tools to use.<\/p>\n\n\n\n

There\u2019s an overwhelming pressure on technology departments to deliver capabilities for remote working and distributed teams. This has worked well where teams know each other well and processes are clearly defined and embedded. In financial services, the temporary relaxation of risk and control guidelines have also facilitated home working. On the downside, there might be slight delays due to inefficiencies during UAT, for example less whiteboarding and co-creation.<\/p>\n\n\n\n

For completely new projects, however, organizations may find it harder to mobilize  and onboard teams remotely in a timely fashion in complex multi-stakeholder environments.  Also, anything that requires physical attendance, such as engineers conducting a site visit to connect new storage assets, needs more careful planning than usual.<\/p>\n\n\n\n

Of course, public sector projects that are critical to the pandemic response are being fast-tracked, with new, accelerated procurement policies for example.  However, stretched resources in the public sector means it\u2019s all hands on deck.  We\u2019re hearing of even senior managers going back to coding even if it hasn\u2019t been part of their role for years.<\/p>\n\n\n\n

Resilience and Recovery<\/strong><\/h4>\n\n\n\n

It\u2019s telling that few people I spoke to volunteered information about their recovery plans in the context of their immediate response efforts.  Few IT leaders and departments are able to simultaneously focus on how the technology function can respond to the dislocations caused by coronavirus, for example remote working, and at the same time continue to advance their longer-term agenda to help organizations reduce cost, increase growth and deliver true digital transformation.  This is completely logical \u2013 or at least human.  Organizations will prioritize firefighting over long-term strategy at a time of crisis, especially when resources are constrained.<\/p>\n\n\n\n

However, it is possible \u2013 and even beneficial \u2013 to manage response, resilience and recovery at the same time especially as we may unfortunately face more disruption in the future in a highly volatile, uncertain, complex and ambiguous world.  I will be sharing some thoughts and tools to help with this in the coming days.<\/p>\n\n\n\n

But in the meantime, what do you think?  Let me know your thoughts in the comments below. I\u2019ll come back to you once I\u2019ve done some further reflection \u2013 another R for the list!<\/p>\n<\/div>\n<\/div>\n\n\n\n

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About the Author<\/h3>\n
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Digiterre<\/h4>\n\n \n \n <\/div> \n <\/div>\n
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